General Terms

• It is the responsibility of the customer to have read and understood these Terms and Conditions prior to making a booking and paying deposit. Confirming a booking constitutes acceptance of our Terms and Conditions.
• By paying a deposit you accept these Terms and Conditions.
• Breaches of these Terms and Conditions may result in immediate termination of your reservation and forfeit of your security deposit.
• Please note, car parking and WIFI are offered as a free service. Sky High Holidays will not be held liable for any potential disruption to this during your stay. No refunds or compensation will be offered for disruptions.
• The guest agrees to give Sky High Holidays a chance to rectify any issues before requesting any form of compensation. No refunds or other forms of compensation will be offered once the first night has been spent in the apartment.
• Our properties are subject to inspections from the managing agency. Per the Residential Tenancies and Rooming Accommodation Act 2008, we are given anywhere between 24 hours – 7 days notice of the inspection. We always Endeavor to have inspections carried out when the property is vacant, however this cannot be guaranteed. We may need to access your property for an agent inspection, and will provide you with as much notice as possible.

Reservations and Payment Terms

• Prices and availability are subject to change and are not guaranteed until a deposit has been processed by Sky High Holidays, and you have received a formal written confirmation of your reservation.
• We use dynamic pricing structure, meaning that tariffs update regularly. If a lower tariff is listed for a comparable property than previously booked, we cannot amend the tariffs charged after a booking confirmation has been issued.
• If the booking is for more than the standard number of people included in the tariffs of properties, extra guests can only be added for an additional charge of $65 per person per night up to the maximum permitted.
• All credit card payments incur a 1.5% surcharge.
• Full Payment of a reservation is required at the time of booking.

Booking Conditions

• All the apartments managed by Sky High Holidays Pty Ltd are privately owned and operated. They are not affiliated with the on-site management and therefore all apartment enquiries or assistance must be directed to Sky High Holidays Pty Ltd.
• All apartments are fully self-contained and the total booking fees do not include any cleaning or servicing during your stay. If you wish to organise additional cleaning during your stay, we can arrange that for an extra fee.
• Whilst we make every effort to ensure that the description of the properties is accurate, all the facilities/features are subject to change/upgrade/repair due to wear and tear. If any feature is essential for the guest in choosing a particular property, we strongly advise that the guest checks this with the reservation staff at the time of booking.
• Property photos are an accurate representation of the property at the time the photo was taken and are indicative only.
• If an owner withdraws the property from our holiday pool or if a property becomes damaged or a natural disaster occurs, we will give you at least 30 days’ notice (if possible) and will offer you alternative arrangements (if available).
• Sky High Holidays Pty Ltd provides all appliances, amenities, facilities in the apartment in good faith for the use of the guest. Please note, that use of the facilities, appliances, amenities of the apartment are subject to wear and tear. Guests agree that any repairs necessary will be attended to within a reasonable time frame and that there is no obligation from Sky High Holidays Pty Ltd to compensate for the inconvenience or loss sustained if any facilities break down in the apartment.
• We endeavour to keep the apartments in a clean state. Guests agree for Sky High Holidays Ptd Ltd to attend to any unsatisfactory cleaning issues upon check-in (or immediately on the next day of the check-in in case the housekeeping staff has left for the day).
• All complaints must be lodged in writing. To ensure that we examine and respond to your complaint in a timely manner, make sure you have provided your name and contact details, property address and as much detail as possible about the nature of your complaint and attached any relevant documents and other information that support your complaint.
• If on arrival you notice any existing damage or breakages within the premises you must report your concerns regarding the condition of the property to our office. Otherwise, it is agreed that all is in order with the Premises. 

House Rules

To maintain a good standard for our guests we require the following conditions MUST be complied with without compromise:

• Guests must contain noise at a reasonable level between 900pm-800am. If a security guard is called out by any person following a noise complaint during your stay at the premises, $100.00-$250.00 call out fee will be payable by the Primary Guest.
• Repeated non-compliance can result in your eviction along with loss of bond and no refund will be provided.
• Guests must not tamper with or interfere with the Doorbell Ring Cameras that monitor our properties. These are used for the safety of our guests and our properties. They are only referred to in the case of an incident.
• Guests must note that by pressing the doorbell we are notified to our on-call mobile phone, where a manager will contact you to make sure everything is ok. Only use this doorbell in a situation where you’re in an emergency and have been locked out of the apartment.
• Guests must observe and abide by any Body Corporate rules and respect the residential amenities of the property and neighbours.
• Guests must maintain the security of the Premises. Guests will be held responsible for any incident that occurs during their stay or upon departure because of the premises being left unsecured.
• The number of guests at the premises should not exceed the number stated on the confirmation email unless agreed in writing prior to arrival. Sky High Holidays Pty Ltd reserves the right to apply extra charges and/or evict all the guests from the property if found exceeding the number of guests stated on the confirmation.
• Guests must park their cars only in the designated areas and clear of driveways. We cannot be held responsible for any fines imposed for non-observance of these rules.
• Sky High Holidays Pty Ltd does not take any responsibility for items left or lost on premises or in apartment, once you have checked out.

Strict No Party Policy/Zero Tolerance

• Parties and functions are strictly prohibited. The booking price charged is strictly for domestic use only and not for commercial. Therefore, the price charged does not allow any extra wear /repairs/cleaning associated with the functions.
• If the premises are identified as having a party, we reserve the right to charge your bond/credit card for any additional costs associated with the function and/or immediately request all occupants of the premises to vacate the property and terminate the stay. The total booking fee then will be forfeited. Our properties are not to be used for any purposes other than short-stay accommodation.
• We reserve the right to immediately evict any guest for any behaviour deemed as potential safety or threat to others.

Check-in Procedures

• All bookings must be paid in full upon arrival. Upon reservation you will be required to complete a guest registration form online. This is to be completed and sent back as soon as possible. Government ID is required to be sent provided by the Primary guest responsible for the booking. A photo of the front and back if applicable will need to be sent with the registration for.
• Standard check-in times are 300PM- 500PM Monday-Sunday.
• Self Check, unless requested others by the Primary Guest. You will collect your apartment key from our Local KeyNest Location.
• Upon successful charge of your Security Bond we provide you with these details and a Exclusive Guest Code to enable you to collect your keys. The hours you’re able to check in are from 600AM-1100PM. We do not take any check ins between the hours of 1100PM and 600AM, if your flights align with these hours you will have to find alternative accommodation as ours will not be appropriate.
• If you expect to arrive earlier on your check in day and would like immediate access to the apartment, we recommend booking the apartment for the prior night to guarantee your immediate access.
• No refund will be given for a late arrival for any reason.
• We do NOT accept THIRD PARTY Bookings or bookings for persons under 18 years of Age.

Bond

• By paying the bond you provide your consent for us to deduct from your credit card, the bond value and any additional fees or charges stipulated in this agreement.
• Sky High Holidays Pty Ltd reserves the rights to organise repairs and replacements caused by guests. You as a guest do not have the right to organise your own repairs or replacement.
• Your security bond will be refunded within 7 days after your departure less any charges incurred after the apartment has been inspected by our housekeeping staff. Please note that the refund might take several business days to be credited to your bank account, depending on the bank you are with.

Check-out Procedures

• Guests must check out before 1000AM on your check-out day. Extra charges will apply for after 1000AM;

$40.00 till 11AM/$50.00 per hour after 1100AM until departure.

• If you expect to depart later than the standard check-out time, reserving an additional night will guarantee access to your apartment until you need to depart.
• On departure, the premises must be left in a similar state to the condition on arrival. An additional cleaning fee will be charged for the properties left in unsatisfactory condition. And /or furniture not in its normal place. Before departure, all food must be removed, all rubbish put in the rubbish chute and dishes cleaned and put away. All windows and doors are to be locked. Air conditioners must be turned off.
• No refund will be given for early departure for any reason.

Apartment Keys

• Guests are responsible for safekeeping of the accommodation keys. Tenants who lock themselves out and need to be assisted back in will be charged a $100.00 call out fee.
• If keys are lost, the Primary guest will be responsible for replacement costs at $250.00 per key. We note we have issued two keys for the duration of stay and two sets of keys are to be left in the room at checkout for cleaners.
  

Booking Cancellations Policy

• These are standard Terms and Conditions, please note if you have booked through an Online Travel Agency such as but not limited to Booking.com and Airbnb, you will be subject to the terms on those sites at the time of your booking. The Terms and Conditions here do not supersede what you originally booked.
• If you wish to cancel your booking for any reason, you must notify us in writing and the following cancellation fees apply:

Cancellations 60 days or more prior to arrival

30% deposit of the total reservation amount will be forfeited. The remaining balance, if any, will be issued in the form of a credit note only.

Cancellations 30 days or less prior to arrival

100% of the booking total will be forfeited. No credit or refund will be offered.

• Bookings that have been cancelled or amended due to the unforeseen circumstances of any kind (weather, illness, etc) are non-refundable. We strongly recommend that all guests take out appropriate travel insurance to cover travel arrangements and involuntary cancellation of your holiday outgoings.
• Per the ACCC, in general, whether consumers are entitled to a refund for travel bookings cancelled due to government restrictions will depend on the terms and conditions of their booking.
• You must also cancel your booking through the source you originally booked through. When amending your booking, you must cancel your booking through the source you originally booked through.
• Booking credits given are subject to availability and can only be used through our direct website.
• This is a strict cancellation policy. These policies apply to your booking unless superseded by the original Terms and Conditions from the Online Travel Agency at time of booking. After the declaration of COVID 19 as a global pandemic by the World Health Organization. COVID 19 and its consequences are no longer unforeseen or unexpected. You may wish to consider booking an option that provides flexibility rather than a discounted option.

Health and Safety

• Accommodation is equipped with fire & smoke alarms. Please take extra care not to burn the meals as this can accidentally set off the alarms. This may result in the Fire Brigade attending.
• If the brigade attends a false alarm, the Primary Guest is responsible for all the fines.
• For your safety, do not climb, sit on the railings on the balcony. Avoid any behaviour that may cause a person to injure another person, themself, or cause someone to fall from the balcony. Any item thrown off the balcony will result in immediate eviction.
• In an emergency evacuation guides located on every floor next to the lifts. It is your responsibility to understand these guides. We cannot hold responsible for the loss or theft of your personal property or any injury that occurs in the apartment and/or common areas of the building at any time.
• We recommend all our guests purchase travel insurance.

Privacy Statement

• By booking with us you consent that we may use your details to contact you regarding special promotions and deals. We guarantee that we will not disclose your personal information to any third-party companies without your consent.

Discount Coupon Code

• The coupon code must be entered into the coupon code field at the time of check out when making your booking. The coupon dollar amount will be deducted from the total cost amount before submitting your booking. Please note that some coupon codes will be unique and can only be used once. Coupon codes cannot be used in conjunction with any other promotional offers. Coupon codes are only redeemable online direct with Sky High Holidays.

If you have any queries or complaints about our Websites, these Terms and Conditions including the Hotel Conditions of Sale, or any of our products or services, please contact us via e-mail.